Shipping policy
Shipping & Payment Info:
Shipping Time: We ship items within 2 days of your order.
Delivery Time: Delivery time is calculated based on distance from our warehouse in Virginia. Mostly you receive the item within 10days of shipping.
How you track your package?
- Go to your orders
- Go to the order you want to track.
- Select Track Package next to your order.
- Select See all updates to view delivery updates.
- If your package shows as delivered but you haven't yet received it, contact our customer care within 24 hours of the status update.
Order Shipping Costs & Return Shipping Cost
When you choose the shipping method for your order/return, fees are calculated using a zip code.
If you return an item using a paid method, we'll deduct the cost of return shipping and from your refund.
If the return is the result of an Shop Wall error, we'll refund your return shipping costs up to a maximum amount.
For more information about refunds and refund amounts, go to
Return Methods-
- Using return options available by Shop Wall.
- Copy and paste below link in a browser: https://shopwallusa.com/policies/refund-policy
Order processing and delivery times:
- Your delivery progress tracker may include an Estimated Delivery Window. When available, it will also appear in Your Orders and notifications. It provides information about when you can expect deliveries. External factors, such as traffic, can affect delivery windows. They're not guaranteed and may be subject to change. Deliveries can arrive before or after estimated windows.
Payment Option:
- You have to select from the payment options available at the time of checkout.
Payment requirements and instructions
- You can choose any one from the available payment methods on our website.
- We do not accept Cash on Delivery (COD).
Photo on Delivery/ Shipment/ Packaging
We may take photos or record videos at different levels of your order for following reasons.
- Verify delivery location.
- Audit for quality purposes.
- Troubleshoot what happened to a package.
- To find out if damaged product was sent.
